SMS Consent & Messaging Policy

Last updated: April 20, 2026

Key facts

The current live opt-in method is the signed Bump Reviews paper form.
Messages are limited to post-service review requests only.
Up to 2 messages may be sent per completed visit.
Businesses using Bump Reviews must use this same paper-form disclosure and retain the signed paper record outside Bump Reviews.

Current live opt-in workflow

This page shows the exact paper-form consent workflow currently used for Bump Reviews SMS.

Customers opt in by signing the Bump Reviews paper form directly with the business before any review-request SMS is sent. Consent is optional, is not a condition of purchase or service, and applies only to post-service review-request SMS messages from that business.

The blank sample form below is the standard template businesses using Bump Reviews are required to use. The signed copy must be retained by the business outside Bump Reviews.

Open print-friendly blank paper form Download blank PDF form

What Is Bump Reviews?

Bump Reviews is a B2B SaaS platform that enables local service businesses, like plumbers, contractors, cleaners, and other trades, to send post-service review request SMS messages to their own customers. Businesses use Bump Reviews to contact only their own customers who have already given prior express written consent directly to that business.

Who Sends the Messages?

SMS messages sent via Bump Reviews originate from the business you recently interacted with, not from Bump Reviews directly. The business uses our platform to request a review of the service they performed for you.

Bump Reviews does not purchase, rent, or source contact lists. Every recipient is an existing customer of the business that sent the message.

How Consent Is Collected

Customers are enrolled in review-request SMS only after giving prior express written consent directly to the business on the signed Bump Reviews paper form that clearly authorizes post-service review-request SMS messages.

📝 Signed Bump Reviews Paper Form

The customer provides consent directly to the business on the signed Bump Reviews paper form before any review-request SMS is sent. The form clearly states that the customer agrees to receive post-service review-request SMS messages, and consent cannot be required to receive the underlying service.

Example Paper Form Consent Language

By signing this form, I agree to receive post-service review-request SMS messages from ABC Plumbing. Consent is not a condition of purchase or service. Up to 2 messages may be sent per completed visit, typically 1 initial review request and 1 reminder. Reply STOP to opt out or HELP for help. Msg & data rates may apply.

Bump Reviews Required Paper Consent Form Template

Businesses using Bump Reviews must collect written customer consent before any review-request SMS is sent. The blank sample form below shows the exact paper-form disclosure businesses are required to use; the signed copy must be retained by the business outside Bump Reviews.

Important: the consent checkbox on the actual form must be presented blank to the customer and signed by the customer. It cannot be pre-selected. Bump Reviews stores consent metadata and audit events only; the business must retain the signed paper form outside Bump Reviews.

ABC Plumbing

Customer SMS Review Request Consent Form

Customer Name

Mobile Phone Number

Customer Signature

Date Signed

View the blank paper form by itself Download the blank PDF proof file Tip: use the print-friendly page for a clean screenshot or use the PDF link for a direct proof file.

How Consent Is Collected & Enforced

Before any SMS message is sent through Bump Reviews, the following must occur:

  1. Customer provides prior express written consent to the business through the signed Bump Reviews paper form that clearly discloses post-service review-request SMS messages and states that consent is not required for purchase or service.
  2. Message frequency is limited to up to 2 messages per completed service visit, typically 1 initial review request and 1 reminder.
  3. The business must complete Bump Reviews SMS compliance setup before sending any SMS. The account holder must confirm the business uses the Bump Reviews paper form and retains signed consent records outside Bump Reviews. Bump stores consent metadata and opt-out/audit events, not signed customer forms.
  4. The business must attest before each send. The Bump Reviews send screen requires the sender to confirm the customer already gave prior express written consent on the signed Bump Reviews paper form and record the consent date before the SMS send button can be used.
  5. Opt-out is honored immediately and permanently. If a customer replies STOP, they are removed from all future messages across the platform. This opt-out is stored in our database and cannot be overridden by the business.

How Bump Reviews Enforces Consent Before Sending

Bump Reviews does not let a business send review-request SMS until the business confirms its written-consent workflow and completes a required attestation for the specific customer being messaged.

Required business setup in Settings

I confirm my business obtains prior express written consent before any review-request SMS is sent, and I will keep records of that consent.

Required send-time attestation

Consent Source

Signed Bump Reviews paper form

Consent Date

MM/DD/YYYY

The SMS send flow requires this attestation plus the written consent source and date before the message can be sent.

Types of Messages You May Receive

If you are a customer of a business using Bump Reviews, you may receive:

Initial Review Request

Hi Sarah, ABC Plumbing would appreciate a quick review of your recent service: https://bumpreviews.com/r/[token] (via Bump Reviews) Reply STOP to opt out, HELP for help. Msg & data rates may apply. Up to 2 msgs per completed service visit.

Follow-up Reminder

Reminder from ABC Plumbing (via Bump Reviews): we'd appreciate your feedback on your recent service. https://bumpreviews.com/r/[token] Reply STOP to opt out, HELP for help. Msg & data rates may apply. Up to 2 msgs per completed service visit.

Each customer may receive up to 2 messages per completed service visit: 1 initial review request and 1 reminder. Message and data rates may apply.

How to Opt Out or Get Help

Customers can stop messages or get help at any time using the standard keywords below.

STOP

Reply STOP to opt out at any time. Bump Reviews also honors standard opt-out aliases such as UNSUBSCRIBE, END, QUIT, CANCEL, OPTOUT, REVOKE, and STOPALL.

HELP

Bump Reviews: Reply STOP to unsubscribe. Reply START only if you previously opted out and want to resubscribe. Msg & data rates may apply. Support: support@bumpreviews.com

START

Bump Reviews: You are resubscribed after your prior opt-out. START is only for resubscribe; signed paper consent is required before any review-request SMS. Reply STOP to opt out, HELP for help.

Message and data rates may apply. Opt-outs are processed immediately and applied across all businesses using Bump Reviews.

For Businesses Using Bump Reviews

As a Bump Reviews account holder, you are responsible for:

  • Obtaining prior express written customer consent from each customer on the signed Bump Reviews paper form before sending any SMS message
  • Using a consent form that clearly states consent is optional and not required to receive the underlying service
  • Accurately verifying and attesting in the Bump Reviews interface that the customer already provided consent before each send
  • Retaining the signed paper consent record outside Bump Reviews; Bump Reviews stores consent metadata and audit events, not signed customer forms
  • Complying with all applicable laws including the TCPA (Telephone Consumer Protection Act) and CTIA guidelines
  • Honoring opt-out requests. Our platform enforces this automatically, but you must not attempt to circumvent it
  • Not importing contact lists of individuals who have not given you direct consent

Violation of these requirements may result in account suspension. See our Terms of Service and Privacy Policy for full details.

Questions or Support

If you received an SMS you did not consent to, or have any questions about our messaging practices, contact us at support@bumpreviews.com. We take consent compliance seriously and will investigate any reported misuse.

Privacy Policy · Terms of Service